Orders are typically processed within 1–3 business days after your order is successfully placed and payment is confirmed.
Orders are not normally processed or shipped on weekends or public holidays.
During periods of high demand, processing times may occasionally be longer.
Norelis currently ships to customers within the United States.
At this time, we do not guarantee international shipping outside the United States.
After your order has been processed and shipped, estimated delivery is generally:
7–12 business days
Delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on:
Shipping carrier delays
Weather conditions
Holidays
High shipping volumes
Destination
Other circumstances outside of our control
Shipping costs, if applicable, are displayed during checkout before you complete your purchase.
Certain bundles or promotional offers may qualify for free shipping.
Eligibility for free shipping will be clearly displayed before checkout.
When tracking information is available, you will receive a shipping confirmation with your tracking details after your order has been dispatched.
Please allow some time for the carrier to update the tracking information after the shipment is created.
Customers are responsible for entering a complete and accurate shipping address when placing an order.
Please review your information carefully before completing checkout.
If you notice an error in your shipping address, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Norelis is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.
If your tracking information shows that your package is significantly delayed, please contact us and we will assist you in reviewing the shipment.
Carrier delays may occasionally occur and can be outside of Norelis' control.
If a package is confirmed lost in transit, we will review the situation and determine an appropriate resolution.
If your tracking shows that your order was delivered but you cannot locate it:
Check around the delivery location.
Ask household members or neighbors if they received the package.
Allow up to 24–48 hours, as carriers may occasionally mark packages as delivered shortly before final delivery.
Contact the shipping carrier if necessary.
If you still cannot locate your package, contact Norelis with your order number and tracking information.
If your order arrives damaged, please contact us as soon as possible.
Include:
Your order number
A description of the issue
Photos of the damaged package and/or product when possible
We will review the situation and provide an appropriate solution when the damage is confirmed.
If an order is returned to us because of:
An incorrect address
An incomplete address
Refused delivery
Failure to collect the package
additional shipping charges may apply if the customer requests reshipment.
Norelis may update this Shipping Policy from time to time.
Any changes will be published on this page.
If you have questions regarding shipping or delivery, please contact Norelis using the contact information provided on our website.
Last updated: August 17, 2026