We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at norelisupplements@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at norelisupplements@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at norelisupplements@gmail.com.
At Norelis, we want you to feel confident in your purchase. If you are not satisfied with your order, you may be eligible for a refund under our 30-Day Money-Back Guarantee.
You may request a refund within 30 days of the date your order is delivered.
For a first-time purchase, the first opened bottle may still qualify for our 30-day guarantee. Any additional bottles included in the same order must remain unopened, unused, and in their original sealed condition to qualify for a full refund.
Proof of purchase may be required.
To request a return or refund, contact Norelis within 30 days of delivery and provide:
Your order number
The email address used for your order
A brief explanation of your request
If your return is approved, we will provide instructions on the next steps.
Please do not send products back without first contacting us.
If your order included a bundle, free bottle, promotional gift, or other bonus item, we may require the unused items and promotional products to be returned as part of the refund.
If you choose to keep part of a bundle, the refund amount may be adjusted based on the items you keep.
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and, when applicable, photos of the issue.
If we confirm an error on our part, we will work with you to provide an appropriate replacement or refund.
Unless the product is damaged, defective, or incorrect due to an error by Norelis, return shipping costs are the responsibility of the customer.
Original shipping charges are generally non-refundable.
We may be unable to accept:
Return requests submitted more than 30 days after delivery
Products purchased from an unauthorized third-party seller
Additional opened or used bottles beyond the first bottle covered by our guarantee
Products returned without prior authorization
Items that are missing a significant portion of their original contents
Promotional gifts that were required to be returned but were not included
Once an approved return has been received and reviewed, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method.
Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.
If you need to cancel or change an order, contact us as soon as possible.
We cannot guarantee that an order can be cancelled once it has entered processing or has already shipped.
For health, safety, and quality-control reasons, returned dietary supplements are not automatically placed back into inventory for resale.
If you have questions about a return or refund, please contact Norelis through the contact information provided on our website.
Last updated: August 17, 2026